Opening Hours (please see Consulting Times)

Riverside Surgery

Broughton Surgery

North Kelsey Surgery (monthly)

Appointments

How to make an appointment with a Doctor:

There are two types of appointments, advanced booking up to a week in the future and same-day appointments.

You can book an appointment in the following ways:-

1. Telephone the surgery or if convenient, ask at Reception.
2. An appointment will be offered within one working day, wherever possible with your choice of Doctor.
3. You may consult any of the Doctors within the practice.
4. Please book a separate appointment for each person attending.
5. If you cannot keep your appointment, please let us know.
6. There are some healthcare problems that maybe dealt with more appropriately by other members of our healthcare team. This can save waiting time and be more convenient to patients.
7. If an appointment cannot be offered by a receptionist, you may be contacted by a Triage Nurse who will ensure you are seen as quickly as necessary.

How to make an appointment with a nurse:

You may book nurse appointments up to a month in advance by telephone or in person.
Our practice nurses provide many specialist clinics for the promotion of good health and disease management.

Triage - telephone (01652) 650131

We have a Triage Nurse who deals with requests for home visits and emergencies, as well as offering advice on a variety of conditions. This service operates Monday to Friday 08:00 to 18:30.

Speaking to the Doctors

If you wish to speak to your doctor on the telephone it will normally be possible to do this by arrangement with the receptionist. It would be helpful in judging the urgency of the call and also ensuring the doctor has your notes and relevant information available if you could tell the receptionist the nature of your call when you ring. At other times we may be busy and we find that interruptions during surgery are upsetting both to ourselves and to patients we are seeing. For this reason we have asked receptionists not to disturb consultations with non-urgent telephone calls.

Home Visits - (01652) 650131

If you are too ill to attend the surgery please try to telephone before 10:30 am to enable the doctor to plan his rounds.

Please attend the surgery whenever possible. The Triage Nurse handles all requests for home visits.

Consulting Times

Riverside Surgery (by appointment)

Surgery hours may vary but when this happens we will try to give as much notice as possible. Doctor on call in the premises from 08:00 Monday to Friday. 

As part of our extended opening hours, we have late surgeries from 18:30 to 20:00 on a Tuesday and Thursday night. We also have a Saturday morning surgery from 09:00 to 12:00. These appointments must be booked in advance and cannot be offered as a walk-in service.

Branch Surgeries: